WinnowSupport
We're happy to help.
Email us at contact.ntpco@gmail.com — we typically reply within a couple of business days. Please include your iPhone model and iOS version so we can help faster.
Common questions
Does Winnow upload my photos?
No. All analysis happens on your iPhone. Your photos and videos are never uploaded. See our Privacy Policy.
If I clean a photo, is it gone forever?
No. Cleaned photos go to Apple's Recently Deleted album and can be recovered for 30 days. To reclaim the space immediately, empty Recently Deleted in the Photos app.
Why doesn't the freed space show up right away?
iOS only frees the storage once items leave Recently Deleted (up to 30 days), or when you empty that album manually in Photos.
What does "Ask Winnow" do?
You type what you'd like to clear (e.g., "screenshots older than 6 months"). Winnow shows exactly which photos it would queue and how much space they take — nothing is added until you confirm.
How does video compression work?
Winnow creates a smaller copy of the video in your library and leaves the original untouched. Compression is lossy (reduced quality); you choose whether to remove the original afterward.
Can I use Winnow without granting Contacts access?
Yes. Contacts access is optional and only used for the duplicate-contacts feature. Everything else works with Photos access alone.
How do I change permissions?
Open iOS Settings → Privacy & Security (or Settings → Winnow) to adjust Photos, Contacts, and Location access at any time.
Still need help?
Reach out anytime: contact.ntpco@gmail.com.